72% less fluctuation in the qualification of insurance agents at €650,000 lower cost
Nürnberger Versicherung has ushered in a new era of onboarding with Retorio. It uses Retorio's AI sales coaching to get career changers into the job faster and reduce agent turnover by 72% in the first year.
Industry: Insurance
Use case: Sales force training
Market: Germany
"Using Retorio's AI has allowed us to complement traditional face-to-face and e-learning solutions and take an innovative approach. Traditional, face-to-face training can sometimes be passive, which in turn leads to participants not engaging. With "Kl am Steuer", we have developed a transformative approach that keeps participants motivated and helps them take control of their customer-centric development."
"As Retorio's training is web-based, it integrated seamlessly into our processes. And the simple navigation enabled our employees to navigate the platform quickly and confidently. It was remarkable how the platform also made it possible to accompany the participants throughout the entire process, and the interactive and practical training sessions in a protected space created added value for everyday sales - proof of the effectiveness of Retorio's innovative approach to AI-based training."
"Through the AI training, I have started to pay more attention to how I come across to customers in conversations."
Customized AI coaching: Nürnberger Versicherung's model for success
Individual video simulations in onboarding
Nürnberger Versicherung creates and maintains its onboarding video simulations independently - directly by the employees in the training department. Retorio's AI-supported session generator is used for this, in which all of Nürnberger's relevant customer personas are stored centrally. This creates realistic training situations that are optimally tailored to everyday sales.
IDD-compliant training with Retorio
Nürnberger also uses Retorio for IDD-relevant training programs and thus meets the regulatory requirements of the insurance industry. Participants' training times are automatically recorded by Retorio and transmitted to the responsible admin team - for maximum transparency and traceability.
Focus on products & sales expertise
The training content covers key insurance products - including car insurance, income protection, supplementary health insurance, pensions and homeowners insurance. At the same time, essential sales skills are taught: from professional objection handling to a holistic sales approach.
