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Changing the game in insurance with AI coaching

Better training for better sales and better retention

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Your challenges. Challenge accepted.

From recruitment and retention to detailed products to changes in customer behavior:
The insurance industry faces many challenges. Did you know that AI coaching can help overcome them?

Agents close deals faster and better with AI coaching

AI-powered role-playing helps agents communicate better with customers, explain benefits and products better, and close sales faster in a changing marketplace. Agents get valuable feedback and can train as often and whenever they want.

Mask Group 1409 “After implementing Retorio’s AI coaching platform, we saw positive results from day one. ”
Stefan Füllemann, Human Resources Sales Qualification at NÜRNBERGER Versicherung
Man who did his IDD-relevant training, in front of chart showing behavior adoption, smiling. “Reduced selling time” on top.  AI generated avatar in a smaller window, “value-selling training”

How to keep new talent with AI assisted onboarding

The sooner new hires can start earning money, the more satisfied they are with their jobs and the less likely they are to leave.

AI coaching offers unprecedented training capabilities. From day one, new hires can learn and practice in real-world situations, resulting in greater satisfaction and more success.

98% 69% 25%
Success rate in
More efficient
onboarding time
Show me the facts
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Powered by
Behavioral Intelligence 

Retorio uses AI-powered Behavioral Intelligence to identify, predict and train winning behaviors in the context of job requirements, culture and industry. 

While most coaching relies on self-reporting, our Behavioral Intelligence model focuses on actual observations by understanding behavioral cues such as facial expressions, gestures, tone of voice, and even language. It runs on scientifically validated models trained on millions of data points and is blind to factors like gender, age, and ethnicity.

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AI coaching increases the revenue per customer

Targeted coaching on complex products such as life insurance helps the agent react to objections and find the perfect solution for the customer, faster. 

Using insurances many people need - like car insurance - as an “entry point”, coaching also helps take a more holistic view of the customer's life situation and identify additional sales opportunities – in the role of a trusted advisor, rather than just a salesperson.

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Prove how effective your training is

Forget engagement numbers, now you can measure the true impact of your training. 

Engagement impact
Using the included Analytics function, you can easily verify your learners’ engagement over time.

Training impact
Measure learner behavior change, compare results to benchmarks, and assess against best practices. 

Business impact
Tie training results to a metric of your choice and demonstrate real business impact.
Tell me about the impact
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Changing the insurance game
with AI coaching ­– three ways to start

Let the coaching begin!

That's it! Invite your teams to engage in personalized role plays.

Learners select an assigned role-play and begin their coaching session. Instant feedback from the AI, analyzing behavior (words, facial expressions, gestures, voice, etc.), offers practical advice for improvement based on proven successful behaviors.

Scale globally   

Proven track record   

Open 24 hours

Why AI coaching excels in insurance

As an industry that  thrives on human interaction, insurance benefits greatly from AI coaching for sales, onboarding, or leadership training.
It’s time to empower your employees with AI-driven personal coaching!

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We’re committed to ensuring the security and protection of the personal information that we process. We provide a GDPR-compliant and consistent approach to our data protection and only work with certified partners.

GDPR ISO Made in Germany-LOGOS Retorio


What is Retorio?

Retorio is a cutting-edge AI Coaching Platform that fuses machine learning with scientific findings from psychology and organizational research to ultimately take learning and development to a new level within organizations. 

At the core of Retorio’s capabilities are its AI-powered immersive video simulations. Through these engaging role-plays, learners using Retorio get to train and develop the necessary skills through realistic scenarios. Furthermore, the personalized, on-demand feedback learners receive allows for immediate behavior change and performance improvement. 

Retorio’s training platform transcends the limitation of scalability and redefines how individuals and teams train and develop, bringing talent development to a new dimension.

What is Behavioral Intelligence?

Behavioral Intelligence is a powerful tool designed to provide a profound understanding of human behavior that goes beyond traditional assessments. Behavioral Intelligence allows us to understand talents on a deeper level by delving into the intricacies of human behavior; it makes it possible to anticipate individual needs and talents and helps to respond in a way that drives action and engagement across different channels. 

Retorio harnesses the potential of Behavioral Intelligence to revolutionize learning and development; this understanding essentially forms the foundation of our platform. By utilizing Behavioral Intelligence, our training platform unlocks a new dimension of personalization, including on-demand tailored feedback on behavior and data-driven insights.

The science behind Retorio

Retorio is a spin-off of Technical University of Munich, Germany. Retorio’s analysis is based on the universally accepted, advanced psychological model of personality traits, the Big 5 model. This model describes an individual’s personality in terms of 5 dimensions: (1) openness, (2) extraversion, (3) conscientiousness, (4) agreeableness, and (5) neuroticism. In a workplace context observer ratings have an incremental predictive validity over self-reporting. Accordingly, Retorio's AI is trained to analyze the Big 5 according to visible behavior rather than self-estimations. In other words, Retorio does not measure how persons think they are, it measures how they come across in terms of their personality.

How will Retorio’s training benefit your teams?

Retorio’s training platform brings an immense amount of tangible benefits for your teams, which in turn help your organization reach its goals. Some ways that teams benefit from using Retorio’s AI-powered video simulations is by:

  • Personalized skill development: Gone are the days of one-size-fits-all training content. We understand the importance of personalization, especially when it comes to training content, and our bespoke training content ensures that each team member receives targeted training and guidance to maximize their potential. 
  • On-demand, tailored feedback: We know what the difference between good and great feedback can be, and Retorio’s AI training does so through highly personalized and timely feedback. Retorio’s AI coach provides real-time, in-context feedback during as well as after training. With feedback given during training to your teams, learners are able to adjust and modify behavior easily to see immediate performance improvement. 
  • High engagement: One of the biggest pitfalls of virtual training is the lack of engagement. Retorio’s training is designed with engagement at its core - our training makes sure team members are fully engaged with our interactive AI simulations, which in turn ensure learners retain the learned knowledge. 

How will Retorio's sales training benefit our sales team?

Retorio’s Behavioral Intelligence Platform is designed to significantly improve and enhance the performance of sales representatives by effectively upskilling the crucial skillset required for a sales rep. 

With personal AI-powered sales coaching, trainees engage in immersive video simulation content that is tailored to their specific needs, whether it be improving their objection-handling skills, refining their negotiation skills, or perfecting their closing techniques. The customization factor ensures that reps are only engaging in the training that they need, thus improving efficiency.

Is the sales training content customizable to our industry and business needs?

Every industry has its own specific demands and needs. With Retorio’s AI training platform, companies have the opportunity to plug in existing content and pick from Reteorio’s wide library of training content for sales, after-sales, customer service, and leadership training. Furthermore, with generative AI, it is possible to create new learning material with ease.

This way, training content can be 100% tailored to your industry needs, and you can make sure your talents are trained with relevant material. This commitment to customization ensures Retorio’s training is not a one-size-fits-all solution.

How can leadership training programs help develop effective leaders within our company?

Organizational change has become a constant, and the ability of an organization to navigate these shifting tides rests heavily on the shoulders of its leaders.

Retorio addresses this critical need by empowering leaders with ongoing training and reflection opportunities. Through engaging AI-powered simulations, leaders can immerse themselves in realistic role-plays, mirroring the challenges they encounter in their day-to-day roles. This experiential learning approach allows them to learn, adapt, and refine their leadership skills in a risk-free environment, ultimately enhancing their self-awareness and effectiveness in real-world leadership situations.

What leadership training programs does Retorio offer?

Retorio offers a range of leadership training programs designed to empower leaders to develop effective leadership skills. Our leadership training programs are carefully crafted to address key leadership competencies and can be tailored to meet specific organizational needs, such as:

  • GROW model
  • Conflict resolution
  • Performance appraisals

Aside from our library of bespoke content, organizations have the ability to create Al-generated content with absolute ease and roll out training in a matter of hours to their leaders.

Why is customer service training essential for businesses today?

Exceptional customer support and reactive service are the cornerstones of thriving organizations, paving the way for customer loyalty, word-of-mouth referrals, and sustainable growth. Yet with escalating customer expectations, it has never been more challenging for companies to make every interaction an opportunity to foster loyalty. 

With Retorio's Al-powered role-play training, customer service representatives get the opportunity to master the art of reactive support even before talking to real customers. Through interactive video simulations, tailored scenarios, and real-time feedback, Retorio's training enables customer service reps to create an unforgettable customer experience and drive business success.

How does after-sales training contribute to customer loyalty and repeat business?

After-sales training plays a pivotal role in fostering customer loyalty and driving revenue through cross-selling and upselling opportunities. 

When organizations train their after-sales representatives, it contributes significantly to to customer loyalty and repeat business by ensuring that customers have a positive and memorable post-purchase experience. When customers receive excellent support, and personalized solutions, and feel valued by the brand, they are more likely to not only return for additional purchases but also engage in cross-purchasing, increasing their overall lifetime value to the business.

What companies use Retorio?

Retorio is used by organizations around the globe from < 20 people growth startups to global enterprises with up to 400.000 employees (you will find some of their logos on our website).
Moreover, we partner with selected HR consultancies, headhunters, and training agencies to serve our global audience. If you are interested in partnering, please contact us through our partner page.

Is Retorio GDPR compliant?

We’re committed to ensuring the security and protection of the personal information that we process.
We are based in Germany and exclusively store data within the European Union.
We provide a GDPR-compliant and consistent approach to our data protection. Find out more about our Ethics and Privacy.

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