Learning & Development

A global logistic company uses Behavioral Intelligence to scale personalized learning

For global logistics company, ‘service quality’ is the key differentiator for winning within logistics. Ensuring global quality is about considering customer touchpoints, but also the customer end-to-end journey. This is where immersive learning that evokes or replicates substantial aspects of the real world in a fully interactive environment became a game changer in training the necessary soft-skills.

Retorio X Hapag L-lyod Human Resources Technology Learning development case studies 3-1

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What is a Behavioural Intelligence Platform?

A behavioral intelligence platform allows you to understand employees on a deeper level; it makes it possible to anticipate individual needs and talents, and helps to respond in a way that drives action and engagement across different channels. On Retorio's behavioral intelligence platform, people have the ability to analyze a person’s behavior, spot behavioral patterns that drive success, and hire the right match for their teams. In addition to help you to train a person's behavior and develop people into top-performers, people also get to know more about their own personality traits. By becoming aware of personality traits would make candidates thrive or struggle within a work environment, your organization can become the next optimal customer-facing team.

How does Retorio prevent bias?

We ensure that Retorio does not discriminate against people based on their ethnicity, age, gender, religion or culture. We do so by checking the estimates in our datasets for possible systematic biases (e.g., discrimination). "Algorithm-based differentiations become discriminations in particular if they constitute an unjustified disadvantage of persons characterized by protected characteristics (in particular age, gender, ethnic origin, religion, sexual orientation, or disability)" (Source: German Federal Anti-Discrimination Agency) Retorio ensures that only factors that are within the applicant's control are included in the results. We regularly test our models against large, scientifically sound datasets, such as UCLA's Fairface dataset, which contains approximately 100,000 individuals from different cultures, age groups, etc. Our results show that Retorio assesses applicants regardless of their skin color, gender, or age. We publish our results transparently and work with leading research institutions to validate our findings.

How can you train people in a remote setting? (Science behind it)

Training in a remote setting can have its fair share of challenges, hence why AI-driven technologies can enhance our daily tasks and make them easier and more entertaining for us. It enables you to acquire insights into a learning experience that will help close skill gaps, and proactively support learners. By implementing AI into your training programs, it provides a more personalized learning experience that supports sustainable trainings which can take place worldwide. From soft skill training to improving learning and development skills, AI allows its users to practice skills that will enhance their work productivity. Moreover, a happy, and motivated working team is the key to cultivating a healthy training environment that allows employees to be easily receptive to new information and ideas.