What is Retorio?
Retorio is a cutting-edge AI Coaching Platform that takes learning to the next level. Retorio’s AI coach simulates typical challenges that your learners face in their career. It has assimilated knowledge from tens of thousands of professionals worldwide, enabling it to address sales, service, and leadership challenges adeptly. Retorio’s AI coach prepares learners to navigate the most challenging situations in their careers.
What use cases does Retorio cover?
Retorio's flexible AI coaching platform adapts to your specific training needs across key business functions:
AI Sales Coaching: Improve quota attainment, conversion rates, and deal sizes. Our AI coaching helps sales teams master client conversations, communicate value, handle objections, and negotiate effectively.
AI Service Coaching: Reduce Average Handling Time (AHT), boost Net Promoter Score (NPS), and increase upsells. Use AI coaching to onboard service teams faster, handle inquiries efficiently, and build stronger client rapport.
AI Leadership Coaching: Develop inspiring and effective leaders. Retorio's AI coaching focuses on enhancing communication, fostering inclusive cultures, improving problem-solving agility, and building emotional intelligence.
Is Retorio GDPR and EU AI-Act compliant?
Yes, Retorio is GDPR and EU AI-Act compliant.
Retorio's AI Coaching Platform does not fall under the prohibited AI use cases under the AI Act, Chapter II, Article 5 or any other articles.
The EU AI Act explicitly addresses the use of emotion recognition systems and social scoring classifies them as prohibited AI applications when used in certain contexts. This regulation primarily targets AI systems that attempt to infer emotional states from biometric data such as facial expressions, body language, or physiological signals and scoring systems that aim at preventing individuals from getting access to certain resources.
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data.
Retorio benefits sales teams by improving conversations and closing rates. Customer service teams can enhance client connections and reduce handling time. Emerging and established leaders can develop communication and leadership skills. Pharma advisors can master interactions with healthcare professionals. Insurance reps can achieve faster onboarding and lower attrition. HR departments can streamline employee development. Overall, any enterprise aiming to improve team performance and provide scalable coaching can benefit. C137
Hanh Nguyen is on the sheet at F143
Who can benefit from using Retorio? Sales teams, customer service, managers... B137
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data. C2
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data. C2
Retorio ensures data privacy and security through several key measures: * Compliance with GDPR and the EU AI Act. * Capturing and analyzing only empirically relevant data. * Rigorous testing and quality checks of AI models. * Training AI on diverse and debiased datasets. * Not using biometric data for individual recognition or emotion recognition. * Offering optional personal data usage with anonymization available. * Allowing users to delete all data within the system. * Hosting the platform in the EU on ISO-certified servers. * Conducting quarterly penetration tests for robustness. * Implementing disaster recovery plans to prevent data loss. * Limiting platform access to authorized users. * Providing transparency by informing users about the AI system in use. * Not collecting data from external sources like the internet or CCTV footage. * Maintaining a commitment to meeting future regulatory requirements. * Holding ISO 27001 certification. * Ensuring data from subprocessors is automatically deleted after sessions. * Providing mandatory GDPR training for employees and having an external data protection officer. * Designing AI coaching models to avoid identifying users or their inner emotions. * Processing data without controlling end-user data. C2
Hanh Nguyen has joined the document.
How does Retorio's AI coaching enable measurable outcomes for onboarding training?
Retorio's AI coaching platform provides robust, quantifiable measurement capabilities for onboarding programs, enabling organizations to move beyond traditional subjective assessments to gain clear, data-driven insights into performance and return on investment. With AI, organizations can expect significant improvements such as a 7-15x ROI in the first year, reduced staff turnover by up to 72% in the first year, and an impressive increase in assessment pass rates, often reaching 100% in controlled studies compared to much lower control groups. The platform provides real-time analytics to track learner engagement, often achieving 80% activation, progress, and the tangible impact on business-critical key performance indicators like sales quota achievement, revenue growth, and cost savings, allowing L&D and training managers to pinpoint skill gaps and demonstrate the direct value of their training investments.
How does Retorio's AI coaching enhance new hire training, and what benefits can be expected?
Retorio's AI coaching fundamentally transforms new hire training by providing tailored, practical, and scalable learning experiences that address critical skill gaps, enabling new employees to quickly gain proficiency and confidence in a psychologically safe environment. This innovative approach significantly reduces ramp-up time, with some clients experiencing a 38% reduction in onboarding duration and new hires becoming 100% tenured in five weeks. It dramatically boosts engagement and retention, as employees feel better prepared and more committed, leading to substantial cost savings of up to €800,000 annually and increased productivity from day one. By transforming theoretical knowledge into actionable skills through immersive, real-world simulations, Retorio ensures new hires are not just trained, but truly ready to contribute to business success.
How can Retorio assist in the onboarding process for new sales hires to get them productive faster?
Retorio can significantly accelerate the onboarding of new sales team members by providing a structured and engaging learning experience with personalized feedback.
The platform allows new hires to practice essential sales skills through virtual simulations, offering the flexibility to pause, review, and improve in a psychologically safe environment.
By focusing on core selling skills and providing tailored learning paths, Retorio helps new sales reps become market-ready more quickly, reducing ramp-up time and improving overall team effectiveness. This faster onboarding can lead to a quicker return on investment from new hires and contribute to achieving sales quotas sooner.
What are the typical phases of Retorio's onboarding implementation, and how quickly can a program go live?
Retorio streamlines the onboarding process into distinct, yet fluid phases designed to rapidly integrate new talent and drive measurable competency. This journey typically begins with a Scoping phase, involving one to two meetings to define specific use cases and key performance indicators, followed by a remarkably swift Setup phase, often completed within a month, to generate AI coaching sessions without complex integrations. The Go-Live phase then initiates the actual rollout, moving from concept to delivery within weeks rather than months, ensuring new hires engage with practical, real-world simulations quickly. This agile approach is crucial for accelerating the speed-to-competency for roles like sales agents and customer service representatives, transforming traditional multi-week programs into much shorter, highly effective learning experiences that foster rapid skill acquisition and sustained impact.
How does Retorio protect my data? Data encryption, compliance, access controls, retention policies.
Retorio protects your data through several measures:
* Compliance: Retorio is compliant with GDPR and designed to align with the proposed EU AI Act. It is also ISO 27001 certified.
* Data Relevance: Only empirically examined and relevant data is captured and analyzed.
* Anonymization: Person-related data is optional, and the platform can work with full anonymization using token login.
* Deletion: All data can be deleted by the user within the system.
* Hosting: The platform is hosted in the EU on ISO-certified servers.
* Security Testing: Penetration tests are performed quarterly to check robustness.
* Access Control: The platform can only be accessed by authorized users.
* Transparency: Users are informed that an AI system is in use.
* Subprocessor Data: Data from subprocessors is automatically deleted after each session.
* No Personal Identification: Retorio is not designed to identify individuals and does not record identifying characteristics. It does not conduct biometric analysis.
How can I build a custom training program for my sales reps using Retorio?
To build a custom sales training program with Retorio:
* Upload your sales documents: Retorio’s AI coaching generator uses your existing materials to design ideal playbooks and winning strategies.
* Customize AI simulations: Turn your persona sheets into lifelike AI avatars that behave like real stakeholders.
* Utilize the AI generator: The AI learns from your documents and adopts your winning playbook to create tailored scenarios.
* Adapt pre-built content: You can customize pre-suggested frameworks and best practices for different sales roles.
* Track progress: Monitor learning progress over time with AI analytics.
How can Retorio's AI help onboard new sales representatives faster and more effectively?
Retorio's AI accelerates and enhances new sales representative onboarding through several key features. It offers faster ramp-up with potentially 70% quicker onboarding. New hires benefit from personalized, immediate feedback during practice simulations. The platform provides unlimited scalability for training large numbers of new reps simultaneously.
It significantly reduces training delivery time, potentially making it >10x faster. Retorio provides real-world practice in a safe environment. By uploading company-specific materials, the AI generates custom coaching simulations relevant to their roles. The AI coach acts like a virtual mentor, offering tailored advice. This focused practice and feedback lead to improved competency and readiness in less time. The platform also allows for tracking progress with data-driven insights.
How is "Procurement Training" different from our standard Sales Training?
Standard sales training focuses on persuasion, relationship building, and product features. Procurement Training focuses on defense. We teach your team the specific math, psychology, and legal vocabulary professional buyers use to commoditize your product. We train them to move the conversation from "Price" to "Total Cost of Ownership" (TCO) and "Risk Mitigation."
Can we customize the AI avatars to match our specific industry buyers (e.g., Automotive)?
Yes. You can configure avatars to replicate the specific behaviors of your toughest clients—whether that’s a German Automotive Purchasing Manager demanding "Open Book" cost structures, or a Tech Procurement Officer focused entirely on data sovereignty and GDPR.
Our deals often stall in Legal. Can this training help?
Absolutely. One of the biggest friction points is sales reps agreeing to terms they shouldn't, or being unable to explain standard clauses. We allow you to upload your own MSAs (Master Services Agreements) and Legal Playbooks so the AI can drill your team on defending your specific liability caps, payment terms, and compliance requirements.
How do you measure the ROI of this training?
We look at three commercial KPIs:
Discount Discipline: Reduction in average discount given per deal.
Cycle Time: Decrease in time from "Verbal Yes" to "Signed Contract" (often stuck in procurement).
Deal Velocity: Faster movement through the "Negotiation" stage in your CRM.
Can the AI simulate "Good Cop / Bad Cop" scenarios?
Yes. The "Negotiation Scenario Builder" allows you to create multi-stakeholder simulations. Your reps can practice navigating a meeting where an "Engineering Champion" (Good Cop) is present but a "Procurement Shark" (Bad Cop) is aggressively challenging the pricing.
Is this training suitable for Junior Buyers as well?
Yes. Because the AI is role-agnostic, many enterprise clients use the same platform to train their Junior Procurement Officers. The AI plays the role of a "Difficult Vendor" pushing for price hikes, training your buyers to enforce compliance, demand cost breakdowns, and protect their savings targets.
to view the entire FAQ version
