Subprocessors

Intercom

Communication interface / chatbot for support enquiries.

Customer Service

Users & CLIENT

55 2nd Street, 4th Floor, San Francisco, CA 94105, USA. SCCs in place (intercom.com/legal/data-processing-agreement). EU migration intended.

Google (Google Ireland Ltd.)

Cloud hosting of the application; flexible scaling and worldwide availability.

Data storage & management

CLIENT & Users

Google Ireland Ltd., Gordon House, Barrow Street, D04 E5W5, Dublin, Ireland (EU region).

MongoDB

Cloud-hosted databases for faster data processing and access.

Managed database-as-a-service

CLIENT & Users

MongoDB Inc., Building Two, Number One Ballsbridge, Dublin 4, Ireland (EU region).

Google & Microsoft

State-of-the-art speech models across many languages.

Speech-to-Text

Users

Google Ireland Ltd., Dublin; Microsoft Ireland, One Microsoft Place, Dublin D18 P521, Ireland (EU regions).

Microsoft

Summarises spoken content and matches it to response categories for feedback.

Text analysis

CLIENT & Users

Microsoft Ireland, One Microsoft Place, Dublin D18 P521, Ireland (EU region).

Microsoft Corporation (US)

AI infrastructure (Azure OpenAI Service). Transient failover processing only, where EU/EEA regions are unavailable or at capacity (see §2(3), §5.4).

Speech-to-Text / Text analysis (failover)

Users / CLIENT

Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA. Transfer mechanism: EU SCCs (Commission Decision 2021/914), processor-to-processor module, per the Microsoft Products and Services DPA. Microsoft EU Data Boundary applies by default.

Google LLC (US)

AI infrastructure (Google Cloud Vertex AI). Transient failover processing only, where EU/EEA regions are unavailable or at capacity (see §2(3), §5.4).

Speech-to-Text / Text analysis (failover)

Users / CLIENT

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Transfer mechanism: EU SCCs (Commission Decision 2021/914) and/or EU–U.S. Data Privacy Framework, per the Google Cloud Data Processing Addendum (CDPA).

Sendgrid (Twilio)

Automated emails (registration, invitations, password reset / double opt-in).

Email registration / password

Users & CLIENT

1801 California Street, Suite 500, Boulder, CO 80202, USA. DPA with Twilio incorporating SCCs. EU migration intended.

Sentry

Tracks system failures and exceptions.

Exception detection & bug fixing

Users & CLIENT

132 Hawthorne St, San Francisco, USA. DPA in place covering SCCs (sentry.io/legal/dpa). EU migration intended.

Hotjar

Insight into software blockers to improve the experience.

User experience & behaviour

Users & Customers

Hotjar Ltd, Dragonara Business Centre, St Julian's STJ 3141, Malta (EU).

Anam

Provision of virtual avatars.

Virtual avatars

Users & Customers

ANAM.AI LTD (no. 15214363), Fora, White Collar Factory, Old Street Yard, London EC1Y 8AF, UK. UK adequacy applies.

Xirsys

Persistent connection enabling dynamic conversations.

Latency of dynamic conversations

Users & Customers

25350 Magic Mountain Parkway, Suite 300, Santa Clarita, CA 91355, USA. SCCs in place.

Grafana Labs

Detects errors during operation.

Customer Service

Users & Customers

Grafana Labs, Potsdamer Platz 10, Haus 2, 10785 Berlin, Germany (EU).